Comcast VS ATT

For the last 10 years, I have had Insight cable, the last 7 years had Insight Broadbad, and the last year I have had Insight phone service. I have been a happy customer. Our montly bill is around $200. I was excited when I heard it insight was swtiching to Comcast. I thought- more channels, more High Def, yes the price might go up a few dollars, but the benefits would outweigh the negatives.

Little did I know what I was in for! First, we had major billing issues. We received our first bill from Comcast the first of March. I paid my Feb bill to Insight because that is who the bill was from. Well, Comcast can't find the payment. Secondly, our first bill showed I was over $500 past due. I about fell to the ground. I spoke to a rep who told me "the system is all screwed up". The rep told me what to pay and to put a stop payment on the check I issued. She told me this should have been the 2nd bill I received. I spoke to alot of people in my area. Most received their first bill end of Feb - first of March. Last Saturday was my end point. My phone got disconnected for non payment of bill. I spent literally half of my day with Comcast resovling this issue. It was explained I went through the process the reps had told me to do the week before. My bill was current. Finally, after losing my day to Comcast, they put my phone back on. I understand in conversions things happen - however their customer service was not up to par. The manager resolved my issue, but it took literally 45 minutes of being on hold to speak to a manger.

I was so angry - I started looking into other options and I found the ATT triple play pack. Internet appears to be about the same as my Insight. The Dish Network offers me more (2 dvr's, more movie channels, and more HD) for a little less than Comcast, and finally the phone service for the same as Comcast. After a ton of research, I decided to take the plunge. I am anxiously awaitng my new service. Tim will tell if it was a good decision.

The important thing I learned is even here in Springfield, we do have choices. There is not a monopoly. It is okay to demand good customer serivce - they are charging us a high premium, I expect good customer service.